In the second part of this interview with Rick Hanson, the owner of Cutty Protection and Security, we dig into the specialized services and client-focused strategies that make Cutty a leader in the security industry. From offering armed and unarmed guards to providing executive protection and vehicle patrol services, the company tailors its approach to meet the unique needs of diverse clients. We also explore how the company ensures the quality and reliability of its personnel, the extensive training programs in place, and the rigorous standards that underpin their operations. This segment provides a comprehensive look at how Cutty Protection & Security delivers top-tier security solutions while maintaining a strong focus on customer service and community impact.
Services and Specializations
Q: What types of security services does the company offer?
RH: Cutty Protection & Security offers a wide array of security services designed to meet diverse client needs. Our services include providing both armed and unarmed security guards for a variety of settings such as banks, hospitals, warehouses, corporate buildings, construction sites, government facilities, and more. Additionally, we offer vehicle patrol services and executive protection for high-profile individuals. Whether the requirement is for short-term, emergency, or long-term assignments, we have the expertise and resources to ensure comprehensive security coverage.
Q: How do you ensure the quality and reliability of your security personnel?
RH: Ensuring the quality and reliability of our security personnel is paramount. All our guards must be licensed through the Arizona Department of Public Safety (AZ DPS), which includes rigorous background checks and compliance with stringent standards. Moreover, we require a minimum of three years of field experience. Beyond these prerequisites, our guards undergo continuous training, both with Cutty and on-site, to stay updated with the latest security protocols and practices. Excellent verbal skills and a professional demeanor are also essential traits we look for in our personnel, as they represent the company and interact directly with our clients.
Clientele and Projects
Q: What types of clients do you commonly work with (e.g., corporate, retail, events)?
RH: Our client base is quite diverse, encompassing office buildings, construction sites, corporate and government facilities, as well as clients requiring short-term and emergency security services. Each client type has unique security needs, which we address with tailored solutions.
Q: For each of those client types with whom you work, can you comment on the key areas of focus while protecting them? For example, for a Special Event, what are the basics of providing your services? E.g., pat-downs, metal detectors, review of the guest list, familiarity with the event space? And similarly for a commercial warehouse client; what are the basics of protecting them? A retail client?
RH: For special events, our security approach includes several critical components to ensure safety and smooth operations. We utilize metal detectors for weapons screening, conduct thorough reviews of guest lists, and maintain close communication with event management. Familiarity with the event space is crucial for efficient patrolling and quick response to incidents.
For commercial warehouse clients, the focus is on preventing theft and unauthorized access. This involves constant monitoring, the use of surveillance technology, and regular patrols. Additionally, we maintain open lines of communication with warehouse management to address any security concerns promptly.
Retail clients often face challenges like shoplifting. Our strategies for these environments include visible security presence, covert surveillance, and coordination with store management to handle potential threats effectively. Random on-site inspections and investigative services further enhance our ability to maintain a secure environment.
Q: Can you share some notable clients you have worked with?
RH: While confidentiality agreements prevent us from disclosing specific names, I can say that we have had the privilege of working with various high-profile clients. These include government facilities, office high-rise buildings, large warehouse facilities, and several commercial property contracting companies. Our commitment to discretion and confidentiality is a cornerstone of our service, ensuring that all our clients can trust us with their security needs.
Training and Standards
Q: What kind of training do your security guards undergo?
RH: The training regimen for our security guards is comprehensive and ongoing. All guards must meet the standards set by the Arizona Department of Public Safety (AZ DPS), which includes a thorough background check and completion of approved training programs. Beyond this, we conduct additional on-site training tailored to specific client environments. This ensures that our guards are not only well-versed in general security practices but also familiar with the unique aspects of the locations they are assigned to protect.
Q: How do you stay updated with the latest security protocols and technologies?
RH: Staying abreast of the latest security protocols and technologies is essential in our industry. We achieve this through continuous research and active membership in various industry associations. These memberships provide access to the latest developments, best practices, and networking opportunities with other security professionals. Regular training sessions and seminars further enhance our knowledge and capabilities, ensuring that we remain at the forefront of the security industry.
Q: Do you perform background checks on your security guard employees?
RH: Absolutely. Background checks are a fundamental part of our hiring process. We conduct comprehensive checks to verify the integrity and reliability of our security personnel. This includes criminal background checks, employment history verification, and reference checks. Ensuring the trustworthiness of our guards is crucial to maintaining the high standards of security we promise our clients.
Q: What steps are taken to make sure your guards are safe and trustworthy?
RH: To ensure the safety and trustworthiness of our guards, we implement several measures. These include random spot checks to monitor performance and adherence to protocols, daily reporting systems to track activities and incidents, and regular communication with both guards and clients. Additionally, we foster an open-door policy that encourages guards to report any concerns or issues promptly. These steps help maintain a high level of accountability and trust within our team.
Customer Service and Community Impact
Q: How do you balance security with customer service in your operations?
RH: Balancing security with customer service is a key aspect of our operations. We achieve this through effective management and communication with our clients. Understanding their specific needs and expectations allows us to provide security services that are both effective and unobtrusive. Our guards are trained not only in security protocols but also in customer service skills, ensuring they can interact professionally and courteously with clients and their customers. This dual focus helps us maintain a secure environment while fostering positive relationships.
FAQs
Q: How can I request a quote for security services?
RH: Requesting a quote for our security services is simple. You can fill out the contact form on our website, call our office directly, or send us an email. Our team will promptly respond to discuss your specific security needs and provide a detailed quote.
Q: What qualifications do your security personnel have?
RH: Our security personnel possess a current AZ DPS guard card and have a minimum of three years of field experience. This combination of certification and hands-on experience ensures that our guards are well-equipped to handle a variety of security challenges.
Q: Do you offer 24/7 security services?
RH: Yes, we offer 24/7 security services to ensure round-the-clock protection for our clients. Whether you need continuous monitoring or specific coverage during off-hours, we have the resources and personnel to meet your needs.
Q: How do you customize your security services to fit client needs?
RH: Customizing our security services to fit client needs involves a thorough consultation process. We meet with clients to discuss their specific security concerns, conduct a tour of their facility, and develop a tailored security plan. This personalized approach ensures that we address all potential risks and provide the most effective security solutions.
Q: Are your services available in areas outside of Phoenix, AZ?
RH: Yes, our services are available throughout Arizona. We can deploy security personnel to various locations across the state, ensuring that clients outside of Phoenix can also benefit from our expertise.
Q: Lastly, are there any other comments you’d like to make about the business that we didn’t touch on with these questions?
RH: It is our goal to provide the best security professionals in the industry. Our CEO sits on the licensing board of the AZ Department of Public Safety, which underscores our commitment to maintaining the highest standards in security services. We are dedicated to continuous improvement and ensuring that our clients receive the most reliable and effective security solutions available.
